Privacy Policy — Ask Hazel

Effective Date: 12/09/2025

Ask Hazel ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our mobile application ("App"), available on the Apple App Store and Google Play Store.

1. Information We Collect

When you use Ask Hazel, we may collect:

• Account Information: Your name, email address and phone number provided at sign-up.
• Login Data: When you sign in using Apple or Google.
• Device & Usage Data: Device identifiers, app usage patterns and performance data.

2. How We Use Your Data

We use your data to:

• Create and manage your account.
• Provide app functionality and personalised experiences.
• Analyse usage patterns to improve performance.
• Maintain security and prevent misuse.

3. Sharing of Information

• We do not sell your personal data.
• Non-personal data may be shared with third-party large language model (LLM) providers and analytics partners.
• Payment information is processed securely by Apple and Google.

4. Data Retention

We keep your personal data until you delete your account. Once deleted, your data will be removed or anonymised within a reasonable timeframe.

5. Your Rights

Under applicable laws (e.g. UK GDPR, CCPA), you may have the right to:

• Access, correct or delete your data.
• Withdraw consent to data processing.
• Request a copy of your data in a portable format.

You can exercise these rights in the App's settings or by emailing us at team@askhazel.co.uk.

6. Security

We use appropriate technical and organisational measures to safeguard your data. However, no system is completely secure.

7. Age Restrictions

Ask Hazel is not directed at children under the age of 13. If you are under 13, you must not use our services.

8. Governing Law

This Privacy Policy is governed by the laws of England and Wales.

9. Contact Us